Return & Refund Policy

Return & Refund Policy

At Awaisia Store, we always try our best to deliver the correct and quality products to our customers. However, if you receive an incorrect or damaged item, you may request a return according to the following policy.

1. Return Time Period

• Return requests must be made within 7 days of receiving the parcel.
• The customer must dispatch the return parcel back to us within 7 days of delivery.
• Returns requested or dispatched after 7 days will not be accepted.

2. Eligible Reasons for Return

A return will only be accepted in the following cases:

• You received a different item from the one you ordered.
• You received an incorrect size, color, or design due to an error on our side.
• You received a damaged or defective item.
• An item is missing from your order due to an error on our side.

3. Conditions for Return

To be eligible for a return:

• The product must be unused and unworn.
• The product must be in its original condition and packaging.
• All tags, labels, and accessories must be intact.
• The product must not have any signs of washing, alteration, perfume, makeup, stains, or damage caused by the customer.
• The customer may be required to provide clear pictures or videos of the product before the return is approved.

4. Non-Returnable Items

Returns will not be accepted for:

• Change of mind.
• Color preference or personal preference.
• Size issues when the correct size was sent according to the customer's order.
• Products that have been used, worn, washed, altered, or damaged by the customer.
• Sale, discounted, or clearance items, unless the item received is incorrect or damaged due to our mistake.

5. Return Shipping Charges

• If the return is due to an incorrect, damaged, defective, or missing item caused by Awaisia Store, the return/exchange shipping charges will be covered by us.
• If the return does not meet our return policy, the customer will be responsible for the return shipping charges.

6. Refund Policy

Once we receive and inspect the returned product, we will confirm whether it qualifies for a refund or exchange. If the return is approved, the refund will be processed through the available payment method, subject to applicable payment processing or transaction charges. Refund processing may take 3–7 business days after the returned parcel has been received and approved.

7. Exchange

If you receive an incorrect or damaged item, we may offer an exchange for the correct product, subject to product availability.

8. How to Request a Return

To request a return, please contact our customer support within 7 days of receiving your parcel and provide:

• Order number
• Reason for return
• Clear pictures/videos of the received product
• Any other information requested by our customer support team

Our team will review your request and guide you through the return process.

Important Note: Please check your parcel and product carefully upon delivery. Awaisia Store is not responsible for returns based on personal preference, change of mind, or any issue that is not covered under the above return conditions.

By placing an order with Awaisia Store, you agree to the terms and conditions of this Return & Refund Policy.

Contact: 0309-8049000