Refund policy

Return & Refund Policy

At Zar-e-Dua, we always try our best to deliver the correct and quality products to our customers. However, if you receive an incorrect or damaged item, you may request a return according to the following policy.

1. Return Time Period

* Return requests must be made within 7 days of receiving the parcel.
* The customer must dispatch the return parcel back to us within 7 days of delivery.
* Returns requested or dispatched after 7 days will not be accepted.

2. Eligible Reasons for Return

A return will only be accepted in the following cases:

* You received a different item from the one you ordered.
* You received an incorrect size, color, or design due to an error from our side.
* You received a damaged or defective item.
* Any item is missing from your order due to an error from our side.

3. Conditions for Return

To be eligible for a return:

* The product must be unused and unworn.
* The product must be in its original condition and packaging.
* All tags, labels, and accessories must be intact.
* The product must not have any signs of washing, alteration, perfume, makeup, stains, or damage caused by the customer.
* The customer may be required to provide clear pictures or videos of the product before the return is approved.

4. Non-Returnable Items

Returns will not be accepted for:

* Change of mind.
* Color preference or personal preference.
* Size issues when the correct size was sent according to the customer’s order.
* Products that have been used, worn, washed, altered, or damaged by the customer.
* Sale, discounted, or clearance items, unless the item received is incorrect or damaged due to our mistake.

5. Return Shipping Charges

* If the return is due to an incorrect, damaged, defective, or missing item caused by Zar-e-Dua, the return/exchange shipping charges will be covered by us.
* If the return does not meet our return policy, the customer will be responsible for the return shipping charges.

6. Refund Policy

Once we receive and inspect the returned product, we will confirm whether it qualifies for a refund or exchange.

If the return is approved, the refund will be processed through the available payment method, subject to applicable payment processing or transaction charges.

Refund processing may take 3–7 business days after the returned parcel has been received and approved.

7. Exchange

If you receive an incorrect or damaged item, we may offer an exchange for the correct product, subject to product availability.

8. How to Request a Return

To request a return, please contact our customer support within 7 days of receiving your parcel and provide:

* Order number
* Reason for return
* Clear pictures/videos of the received product
* Any other information requested by our customer support team

Our team will review your request and guide you through the return process.

Important Note

Please check your parcel and product carefully upon delivery. Zar-e-Dua is not responsible for returns based on personal preference, change of mind, or any issue that is not covered under the above return conditions.

By placing an order with Zar-e-Dua, you agree to the terms and conditions of this Return & Refund Policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at awaisiagarments67@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at awaisiagarments67@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at awaisiagarments67@gmail.com.